your questions answered

FAQs regarding our CCTV, fire and intruder alarm services

Over our 10 years of working as a CCTV specialist and professional installer of fire and intruder alarms and door entry solutions, there are a few questions that we’re heard pretty regularly. We’ve compiled a list of the most common questions regarding our products and service, in the hope that it will help you find the answer to your own.

Don’t worry, that’s what we’re here for! Whether you’re looking for CCTV, burglar alarms, fire alarms, security lighting or access control solutions (or a mixture of them all!), there may not be just one choice for you. Our job is to offer our advice free of charge and help you to identify the right system to suit both your needs and your budget.

We tend to stay local so we can provide the best possible service, but we regularly work with customers in Barnsley, Pontefract, Ossett and other areas close to Wakefield. Additionally, if you’re a business with multiple sites over a variety of locations, we’ll be happy to talk to you and see if we can help.

You don’t need to! Our installers can work around you and will be as unobtrusive as possible – but if you’re worried that the installation will affect your business, we can always arrange to do the work outside of your usual hours.

Whether it’s CCTV, a fire or intruder alarm system, security lights or a door entry system, installation time will depend on the scope of the project. For an integrated security system, or a more complex single solution, we may need to be onsite for a full day. Smaller installations can be done as quickly as within an hour!

Installation processes vary depending on the type of security system you’re having installed and its location. However, our engineers will always make sure that they use dust sheets where necessary and clean up after themselves – you’ll hardly know we’ve been there!

Yes, we offer a 12 month parts and labour guarantee for your peace of mind.

When we first look at your system’s design, we’ll take wiring and aesthetics into consideration, and double check with you if we detect an area where we won’t be easily able to hide the cables and wires. Your satisfaction is always our primary concern – and we have a variety of wireless solutions that could be very useful for this type of situation!

Yes, we do! We can offer fire alarm maintenance and servicing to all clients in the Wakefield area, and we’re even happy to maintain and service existing systems, even if we didn’t design and install them!

As with all types of equipment we install, we’re more than happy to do regular maintenance on your fire alarm, or carry out servicing on older installs too. We offer maintenance and servicing for our access control systems, CCTV, intruder and fire alarms for your complete peace of mind and ultimate convenience!

CCTV systems can have a lot of different components, and as with all our installations, regular servicing and maintenance is recommended to ensure everything is working correctly. We’ll check all working parts, make adjustments, clean components and test the entire system and all its constituent parts.

If you’ve noticed any problems with any of your security systems, just give us a call and we’ll arrange to come and take a look. If you’ve already signed a servicing contract with us, then we’ll let you know when your next visit is due, so we can arrange to attend at your convenience and so you don’t have to worry about remembering!

If you’re a commercial organisation, or an owner of an HMO, we’ll ensure that your fire alarm system meets all requirements and legislation that relates to your business.

Yes, if you want someone to keep an eye on your CCTV images, we have a trusted monitoring service to give you that added level of security if you wish.

Any system we install that connects to the mains power will also have a back-up battery to ensure that you remain protected if there’s a power outage in your area.

Some door access control systems come with an integrated keypad, which can be used to input a security code and gain entry. Key fobs are a convenient alternative to this style of access system, and as the name suggests, they are small units attached to a key ring. They have a chip inside which is set to be recognised by the control unit, allowing for fast and easy access.